Subscription & Billing Terms
effective September 7, 2026
Here's how your subscription works — billing, weekly ordering, containers, cancellations, and the rest of the necessary fine print, kept as un-fine as we could manage. Questions? We're easy to reach.
Billing and Authorization
Subscription cadence: Subscriptions renew on a weekly cadence based on the delivery nights and household size you selected.
Authorization: By subscribing, you authorize us to charge the payment method on file for each week we deliver, until you cancel.
Initial charge: Your first weekly charge, plus any applicable taxes, is applied at sign-up for your first delivery week.
Recurring charges: After sign-up, weekly charges are billed on Saturdays for the upcoming delivery week.
Weekly charges: Each weekly charge is contingent on a confirmed order for that week. Weeks we do not deliver are not charged.
Service Area
Where we deliver: We serve our stated delivery area. Just outside it? Reach out before you subscribe — we can sometimes make it work on a case-by-case basis, but it has to be confirmed with us first.
Out-of-area orders: Subscriptions placed outside our service area without our prior approval — or that we're unable to accommodate — will be cancelled and refunded.
Weekly Order Requests
Cutoff: Get your requests in by end of day Friday for the following week. After that, the shopping list has left the building.
Late requests: Requests after the cutoff may not be accommodated — sourcing the best-quality ingredients takes lead time, and last-minute changes just don't leave us room to do it right. If we can't fit a week in, there's no charge for it.
Extra portions: Hosting guests? Tell us when you order and we'll cook for the extra seats at the table, then send an invoice for the additions.
Containers, Bags, and Trays
Return timing: Leave empty containers, insulated bags, and icepacks outside by noon on your delivery day, and we'll swap them out when your next order arrives.
Bags and containers: No deposit up front — we trust you to send them back. If bags or containers aren't returned on repeated occasions, we may ask for a refundable $100 deposit, sent as an invoice. You get it back in full when you wind down service, as long as everything's been returned — we'd just need that deposit settled to keep deliveries going.
Trays: Accidents happen — we get it. Your first broken tray each calendar year is on us, replaced at no charge, no questions asked. Any additional broken trays in the same calendar year are invoiced at $50 each to help cover replacements so we can keep the quality trays coming.
Allergen Disclaimer
While we do not use peanuts in our food preparation, our kitchen uses shared equipment and work surfaces that may also come into contact with common allergens, including tree nuts, dairy, eggs, wheat/gluten, soy, sesame, fish, and shellfish.
We take care to minimize cross-contact; however, we cannot guarantee that any menu item is completely free from allergens or trace amounts of allergens.
Please inform us of any food allergies or severe sensitivities before ordering.
Payment Methods and Processing
Accepted methods: We accept credit and debit cards and any payment types supported by our checkout provider.
Processor: Payments are processed through our checkout provider and its payment processor. We do not store your full card details on our servers; the payment processor handles card storage and tokenization.
Receipts: You'll get a confirmation email when you first subscribe. Need a record of any charge along the way? Contact us and we'll send it over.
Price Changes
Price changes: Prices change from time to time — inflation bites us all — but we'll email you at least 14 days before any change takes effect for your next billing cycle.
When changes apply: Price changes apply at the next weekly charge after the notice period unless you cancel before then.
Cancellations and Pauses
How to cancel: Cancel through your account, or contact us and we'll take care of it. Cancellation is effective at the end of your current paid week unless otherwise specified.
Pausing: To pause deliveries, contact us. Paused weeks are not charged. For an open-ended pause, or one longer than four weeks, please cancel your account and resubscribe when you're ready.
Returning our items: After you cancel, please leave all bags, containers, and icepacks outside for pickup by the Monday of the following week. Any refundable deposit is returned once these items are back with us.
Subscription Changes
Household size or delivery nights: To change your household size or number of delivery nights, please cancel your current subscription and set up a new one with your updated selection.
Refunds and Credits
Refund eligibility: Refunds are considered on a case-by-case basis. We do not issue refunds for perishable food consumed or delivered as described in your order confirmation.
Service failures: If a delivery is not made due to our error, we will offer a replacement delivery, a credit toward future service, or a refund, at your choice.
How refunds are issued: Approved refunds are returned to the original payment method within the processor's standard timeframe. Credits appear as account balance or coupon codes according to your account settings.
Failed Payments
Payment retries: If a weekly charge fails, we will attempt it again following our retry schedule. You will receive email notice of failed payments and account status.
Updating payment method: Update your payment method in your account dashboard to avoid service interruption.
Delinquent accounts: Accounts with unresolved failed payments beyond the retry period may be suspended or canceled, and outstanding balances may remain due.
Taxes
Taxes: Applicable sales tax is added and charged according to Florida law. Refundable deposits are not a taxable sale and are not taxed unless retained.
No added fees: We do not charge delivery or service fees. Your price is your per-portion price plus applicable tax.
Disputes and Chargebacks
Disputes: Contact us first to resolve any billing dispute. We will investigate and respond promptly.
Chargebacks: If you initiate a chargeback instead of contacting us, we will cooperate with the payment processor to contest chargebacks we deem invalid. Repeated chargebacks may result in cancellation of service.
Transferability
Account ownership: Subscriptions are tied to the account used to purchase them and are nontransferable without our prior written approval.
Security and Privacy
Payment security: Payment information is handled by our payment processor using industry-standard security practices. Sensitive card data is not stored on our servers.
Privacy: Payment and personal data are subject to our Privacy Policy, available on our website.
Contact and Support
Billing questions: For billing, refunds, cancellations, or payment method updates, contact us through the Contact page or the email address on your account. Provide your account email for faster service.
Response time: We aim to respond to billing inquiries promptly during business hours.
Effective Date and Changes to Policy
Effective date: This policy is effective as of September 7, 2026.
Policy updates: We may update this policy. Changes affecting existing subscribers are communicated by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance.