Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you sign up for or use our food delivery subscription service. It applies to information collected through our website, checkout, account dashboard, emails, and customer support channels.

Information We Collect

  • Account and subscription data: Full name; email address; phone number; account password hash; billing address; delivery address; subscription plan and cadence; order history; saved preferences.

  • Payment and transaction data: Payment token or masked card details supplied by our payment processor; transaction amounts; billing statements; invoices.

  • Delivery and service data: Delivery instructions; preferred delivery times; delivery status logs; dietary preferences and allergy flags you provide.

  • Device and usage data: IP address; browser and device type; pages visited; clickstream and interaction logs; cookies and similar technologies.

  • Communications data: Support requests; chat transcripts; email correspondence; marketing opt-ins and opt-outs.

  • Sensitive data: We do not request or retain medical records or highly sensitive personal data. If you voluntarily provide allergy information or other health-related dietary notes, we treat it as limited-purpose data used only for safe meal preparation and delivery. We never share this information with advertising partners or use it for marketing.

How We Use Your Information

  • To provide service: Process orders, schedule and deliver meals, bill subscriptions, and manage account settings.

  • To communicate: Send order confirmations, delivery updates, receipts, account notices, and customer support replies.

  • To personalize your experience: Remember preferences, recommend meals, and tailor marketing when you have opted in.

  • To prevent fraud and ensure safety: Verify identity, detect suspicious activity, and support dispute resolution.

  • To comply with legal obligations: Respond to lawful requests from authorities and meet tax and invoicing requirements.

  • For analytics and improvement: Measure service performance, analyze usage patterns, and develop features.

  • For marketing and advertising: Send promotional offers and newsletters only if you opt in, with an unsubscribe option in every message, and measure and deliver online advertising as described in Advertising and Analytics below.

Sharing and Disclosure

  • Payment processors: We share the payment information required to complete charges with our payment processor. Full card data is not stored by us.

  • Service providers: We share data with vendors for hosting, analytics, customer support, and email delivery under contractual confidentiality obligations.

  • Advertising and analytics partners: We work with Meta (Facebook) and similar platforms as described in Advertising and Analytics below.

  • Legal and safety: We disclose information when required by law, to respond to legal process, to protect rights and property, or to prevent harm.

  • Business transfers: In the event of a merger, acquisition, or sale, customer information may be transferred as part of the transaction, with notice to subscribers.

  • Aggregate and anonymized data: We may publish or share aggregated statistics that do not identify individuals.

  • Self-delivery: We deliver orders ourselves. We do not share your address or contact information with third-party couriers or fulfillment companies.

Advertising and Analytics

  • Meta Pixel and Conversions API: We use the Meta (Facebook) Pixel and Conversions API to measure the performance of our ads and to show relevant ads to people who may be interested in our service. This may involve sharing information about your activity on our site — and hashed identifiers such as a hashed email address or phone number — with Meta for ad measurement and targeting.

  • Your advertising choices: You can limit interest-based advertising through your Meta ad preferences and activity controls, through your browser or device cookie settings, and through industry opt-out tools.

Your Choices and Rights

  • Account management: You can view and update your account information, delivery addresses, payment methods, and subscription plan in your account dashboard.

  • Cancel or pause: You can cancel your subscription through your account dashboard. To pause, contact us.

  • Marketing opt-out: You can opt out of marketing communications using the unsubscribe link in emails or by updating communication preferences in your account.

  • Access and correction: You may request access to or correction of your personal information by contacting us.

  • Deletion: You may request deletion of your account and personal data, subject to legal and operational limits such as retained billing records required for tax or fraud prevention.

  • Data portability: Where applicable by law, you may request a machine-readable export of the personal data you provided to us.

  • How to exercise: To exercise any of these rights, contact our privacy email below and provide your account email and a description of your request.

Cookies and Tracking Technologies

  • Use: We use cookies and similar technologies for session management, security, analytics, and personalization.

  • Advertising cookies: We and our advertising partners, including Meta, use cookies and similar technologies to measure and deliver ads. See Advertising and Analytics.

  • Control: You can control or delete cookies through your browser or device settings. Blocking certain cookies may affect site functionality.

Security and Data Retention

  • Security measures: We implement administrative, technical, and physical safeguards to protect data, including encryption in transit, access controls, and security monitoring.

  • Payment security: Payment information is processed by our payment provider. We do not store full card numbers on our systems.

  • Retention periods: We retain account and transactional data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retained records are archived or pseudonymized when no longer required for active service.

Children

  • Our service is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If we learn we have collected such data without parental consent, we will delete it.

Changes to This Policy

  • We may update this policy. Material changes that affect existing subscribers will be communicated by email or a prominent notice on the site before they take effect. Continued use after the effective date indicates acceptance of the updated policy.

Effective Date

  • This policy is effective as of September 5, 2026.

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