Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you sign up for or use our food delivery subscription service on Squarespace. It applies to information collected through our website, checkout, account dashboard, mobile interactions, emails, and customer support channels.
Information We Collect
Account and Subscription Data
Collected: Full name; email address; phone number; account password hash; billing address; delivery address; subscription plan and cadence; order history; saved preferences.
Payment and Transaction Data
Collected: Payment token or masked card details supplied by our payment processor; transaction amounts; billing statements; invoices.
Delivery and Service Data
Collected: Delivery instructions; preferred delivery times; delivery status logs; driver notes; dietary preferences and allergy flags you provide.
Device and Usage Data
Collected: IP address; browser and device type; pages visited; clickstream and interaction logs; cookies and similar technologies.
Communications Data
Collected: Support requests; chat transcripts; email correspondence; marketing opt-ins and opt-outs.
Sensitive Data
Policy: We do not request or retain medical records or highly sensitive personal data. If you voluntarily provide allergy information or other health-related dietary notes, we treat it as limited-purpose data for safe meal preparation and delivery.
How We Use Your Information
To provide service: Process orders, schedule and deliver meals, bill subscriptions, and manage account settings.
To communicate: Send order confirmations, delivery updates, receipts, account notices, and customer support replies.
To personalize experience: Remember preferences, recommend meals, and tailor marketing when you have opted in.
To prevent fraud and ensure safety: Verify identity, detect suspicious activity, and support dispute resolution.
To comply with legal obligations: Respond to lawful requests from authorities and meet tax and invoicing requirements.
For analytics and improvement: Measure service performance, analyze usage patterns, and develop features.
For marketing: Send promotional offers and newsletters only if you opt in; provide unsubscribe options in every marketing message.
Sharing and Disclosure
Payment processors: We share required payment information with our payment processor to complete charges; full card data is not stored by us.
Delivery partners: We share delivery addresses, contact numbers, order details, and necessary delivery notes with couriers and fulfillment partners.
Service providers: We share data with vendors for hosting, analytics, customer support, email delivery, and SMS notifications under contractual confidentiality obligations.
Legal and safety: We disclose information when required by law, to respond to legal process, to protect rights and property, or to prevent harm.
Business transfers: In the event of a merger, acquisition, or sale, customer information may be transferred as part of the transaction with notice to subscribers.
Aggregate and anonymized data: We may publish or share aggregated usage statistics that do not identify individuals.
Your Choices and Rights
Account management: You can view and update your account information, delivery addresses, payment methods, and subscription plan in your account dashboard.
Cancel or pause: You can cancel or pause your subscription through your account dashboard or by contacting support.
Marketing opt-out: You can opt out of marketing communications using the unsubscribe link in emails or by updating communication preferences in your account.
Access and correction: You may request access to or correction of your personal information by contacting our privacy team.
Deletion: You may request deletion of your account and personal data subject to legal and operational limits such as retained billing records required for tax or fraud prevention.
Data portability: Where applicable by law, you may request a machine-readable export of personal data you provided to us.
How to exercise: To exercise rights, contact our privacy email listed below and provide your account email and a description of the request.
Cookies and Tracking Technologies
Use: We use cookies and similar technologies for session management, security, analytics, and personalization.
Third-party tracking: We allow third-party analytics and advertising platforms to place cookies consistent with your browser and device settings.
Control: You can control or delete cookies through your browser settings or device preferences; blocking certain cookies may affect site functionality.
Security and Data Retention
Security measures: We implement administrative, technical, and physical safeguards to protect data, including encryption in transit, access controls, and security monitoring.
Payment security: Payment information is processed by our payment provider; we do not store full card numbers on our systems.
Retention periods: We retain account and transactional data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retained records are archived or pseudonymized when no longer required for active service.
Children
Policy: Our service is not intended for children under 13. We do not knowingly collect personal information from children under applicable age thresholds. If we learn we collected such data without parental consent, we will take steps to delete it.
International Transfers
Transfers: Personal information may be transferred to, processed in, or accessed from countries outside your jurisdiction. We protect international transfers using contractual safeguards, data protection mechanisms, and compliance with applicable law.
Changes to This Policy
Updates: We may update this policy. Material changes that affect existing subscribers will be communicated via email or prominent notice on the site before they take effect. Continued use after changes indicates acceptance of the updated policy.
Contact
Privacy contact: For questions, to exercise privacy rights, or to report concerns, email our privacy team at privacy@mywellnesscuisine.com or use the Help section on our site. Provide your account email and a clear description of your request for faster assistance.